If you are not totally satisfied with the goods for any reason, return them within 21 days of their dispatch and we'll exchange them or refund your money. We can only accept items that have not been worn, used or altered. We cannot refund or exchange on pierced earrings.

If you are returning any item purchased in conjunction with a promotion, returning your purchase will invalidate any promotional code or offer.

Return items should be sent to:

Martine Wester, Unit 1, Hurlingham Business Park, Sulivan Road, London SW6 3DU

We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.